Last updated: September 15, 2026
Queen City Pool Pros takes customer privacy seriously. This policy explains what information we collect, how we use it, and who we share it with.
Information We Collect
When you fill out a form on our website, call us, or become a customer, we may collect your name, mailing address, email address, phone number, details about your property and your pool, and any comments or questions you send us. We also collect basic website usage information such as pages visited and general location, through standard website analytics.
How We Use Your Information
We use the information you give us to respond to your inquiry, prepare quotes and designs, schedule consultations and service visits, perform the work you hire us for, send appointment reminders and follow-ups, handle billing and account questions, and improve our website and services.
How We Share Your Information
We do not sell your information. We do not rent it. We share it only with service providers who help us run our business, such as our scheduling, CRM, and billing platforms, and only so they can perform that work for us. We may also disclose information when the law requires it.
SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Your Choices
You can ask us to update or delete the information we hold about you by calling (513) 818-6204 or by writing to us at 2335 Buttermilk Crossing, Ste 118, Crescent Springs, KY 41017. You can stop text messages at any time by replying STOP.
SMS Terms & Conditions
1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Queen City Pool Pros, you may receive messages related to the following:
- Appointment and consultation reminders
- Service and installation scheduling updates
- Follow-up messages about a quote, design, or job in progress
- Billing and account inquiries
Example: “Hi, this is Queen City Pool Pros. Reminder of your pool maintenance visit on Tuesday, June 4 between 9am and 11am. Reply STOP to opt out of text messages from Queen City Pool Pros at any time.”
3. Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 4 SMS messages per month regarding your appointments, project, or account status.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan.
5. Opt-In Method
You may opt in to receive SMS messages from Queen City Pool Pros in the following ways: verbally, during a conversation with our team; by submitting an online form on this website; or by filling out a paper form.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. Simply reply STOP to any SMS message you receive from us.
7. Help
If you are having any issues, reply HELP to any message, call us at (513) 818-6204, or visit our Contact Us page.
8. Standard Messaging Disclosures
Message and data rates may apply. You can opt out at any time by texting STOP. For assistance, text HELP or visit our Privacy Policy and Terms and Conditions pages. Message frequency may vary.